Delete Your Palmera Account.
Palmera · Effective October 16, 2026
Palmera is a product of Novora Ventures, LLC, a Florida limited liability company ("Novora," "we," "us"). Questions any time: support@novoraventures.co.
Delete your Palmera account
You can delete your Palmera account and everything in it at any time. There are two ways.
From the app. Open the Palmera app, tap the person icon at the top right of your Screens page to open This phone, then tap Delete account. Type DELETE to confirm and tap Delete my account. This is the fastest route and takes effect immediately.
By email, without the app. Email support@novoraventures.co from the email address on the account, with the subject Delete my account. We reply to confirm before anything is deleted. Sending from the account's own address is how we know the request is yours; if you no longer have access to that address, tell us and we will find another way to verify it.
What gets deleted
-
Your account and your sign-in
-
Every screen you set up
-
Everything you configured on those screens, including screen names, welcome messages, house details, wifi details, recommendations, and any names you entered
-
Your paired televisions, which are cleared and unpaired
-
Any pairing you started but did not finish
Deletion cannot be undone. Once a screen is gone, its content cannot be recovered.
When it takes effect
Immediately in our database. Residual copies can remain briefly in our hosting provider's backups, which expire within seven days. A television that is off or offline at the time keeps showing its last screen until it reconnects, and then clears itself. Album art shown in Now Playing stays in our server's memory, where anyone who has its web address can still retrieve it until the server clears it, and copies can remain in browser caches.
Two technical points: after a television is unpaired, an anonymous record of the device remains in our system; it contains no personal information about you. And a television's already-issued access credential can remain technically valid for a short time after it is revoked, though by then a television that is online has already cleared its screen.
We may keep limited records where the law requires it, or where we need them to prevent fraud or abuse.
Questions
Email support@novoraventures.co. Our full privacy policy explains what we collect and why.